Please email customerservice@underthecovers.ca if you are experiencing any issues with checking out so that we may look into it right away.

NOTE:  Your AVS (address verification) and CVD (card verification) MUST match 100% in order to complete your order.  Meaning - your address must match exactly to the billing address for the card used and the 3 digit code on the back must be correct.  This has been the main reason that orders in the past few months have not worked (according to what we see in the admin settings).  Please call (toll-free) 1-866-585-7982 if you encounter issues. 

***If no shipping option is selected, we will contact you by phone within 3 business days to make arrangements.

***If you select 'pickup' and your order is not picked up within 3 business days, we will contact you by phone to confirm your order.

You will get a response during business hours - Monday to Friday, 10-6 and Sats 10-4 (Note:  July/August Hours are Tuesday to Friday 10-6, Sats 10-4)

Closed Sundays and Stats.

THANKS!  UTC :)